MEDIHILL is a US-based medical alert system provider headquartered at 2432 Bristol Road, Bensalem, PA 19020. The company specializes in 24/7 emergency response solutions designed primarily for seniors, individuals living alone, and those with medical conditions requiring rapid emergency assistance. MEDIHILL operates under the registered trademark of Medihill Inc. and offers a range of devices from in-home base stations to portable GPS trackers and smartwatches.
The product lineup includes three main categories: In-Home Systems featuring SOS buttons, fall detection, water resistance, and two-way voice communication; On-the-Go Portable GPS Systems including the Hotpod, smartwatch, and health tracker for nationwide outdoor use; and SOS Phones such as big button phones and flip phones designed for ease of use by elderly users. All systems connect to a 24/7 monitoring center, and emergency calls are handled by trained professionals.
- Fall Detection Technology: Automatically detects falls and alerts the monitoring center without the user needing to press a button.
- Web Monitoring Application: A caregiver-facing portal that allows family members or healthcare providers to monitor portable device users remotely.
- 15-Day Risk-Free Trial: New customers can try the equipment with no obligation, and the company advertises potential equipment cost savings on select plans.
- Bilingual Support: MEDIHILL lists multilingual support capabilities on their website, making the service accessible to non-English-speaking users.
MEDIHILL accepts payments through its billing portal (Zoho Billing) and displays an Authorize.Net seal on its website, indicating support for secure credit card transactions. The company also maintains a payment portal, a caregiver web application login, and a careers platform, suggesting an established operational infrastructure. Support is available via phone at 1-866-633-4445, live chat, email at contact@medihill.com, and callback request forms.
While MEDIHILL's Trustpilot rating and BBB accreditation status are not publicly available at the time of this review, the company does maintain active social media profiles on Facebook, Twitter/X, Instagram, and YouTube. Potential customers are encouraged to take advantage of the 15-day risk-free trial and consult the detailed FAQ sections covering how the system works, costing, equipment, insurance, and portal usage before committing to a subscription plan.